Adobe connect support install#
Adobe connect support drivers#

Run API-1 on the account first and test if that resolves their issue. In this and in another case we used the APIs to help solve the issue if you must use Classic view, it may help to run these APIs. We had some other cases: Video pod zooms or even corrects the zoom automatically after resizing the pod. Result : video gets zoomed in we had traced this to an issue with non-native resolution on a camera in some cases.

Go to preferences and change to video quality to HD.

Enter the meeting in Classic View as the host.

The issue is intermittent if not selective and you may not see it this is one possible way you might reproduce the issue if it is going to happen at all: There are no issues with zooming outside of Classic View.

It is sand-boxed Flash in the Adobe Connect Meeting Application in Classic view that has issues.

They include one that is marked fixed: Video zooms on changing video quality preference to HD, this was reported as fixed in Connect 11.

A short-term fix is for you to load the Adobe Connect from within the browser.We have had a few escalations over the years around cameras zooming in.

Adobe connect support install#

Solution: You need to try another browser, or install the newest version of Flash from.

You can’t get Adobe Connect to load correctly (‘white loading screen’)

On that page, under 'Sound Playback' and 'Sound Recording', see what the options are in the drop-down box and see if changing the defaults will fix the problem.

In the window that pops up, click on the 'Audio' tab.

Right-click on the little speaker icon that's in the lower-right corner of the screen, near the clock.

If it does not, and you can't hear the audio and/or can't be heard when you speak into the microphone, try this (for Windows):

Make sure that your microphone and audio headset works with your computer when you are not logged in to Adobe Connect.

You can access the Audio Setup Wizard at any time in an open classroom that will be provided by your instructor.

Adobe connect support drivers#

If after a restart it is still not listed, you might need to install drivers for your microphone. If your microphone is not listed, you need to restart your computer with the microphone connected. Make sure you select the right microphone. The most important part is Step 2, where you pick a microphone from a list.

When you're in an Adobe Connect session, do the Audio Setup Wizard, under the ‘Meeting’ menu, in the ‘Manage My Settings’ submenu.

Be sure you click “Allow” when you get a popup asking for permission for Adobe Connect to access your microphone.

Otherwise, quit Adobe Connect, plug in your microphone, and log in again.

Solution: Be sure your microphone is plugged in BEFORE you log in to Adobe Connect.

Forget your password? Ask your instructor for help resetting it.

Solution: Use your email address as your username, not just your PennKey.

Your instructor might disable your microphone access if loud feedback continues to cause problems.

Solution: Wear headsets/headphones/earbuds, and turn off speakers.

Cause: Someone whose microphone is on is listening to the session on their speakers, and the sound from the speakers is picked up by their microphone, causing feedback.

Make sure you have set your connection speed in Adobe Connect to the type of connection you’re using.

Solution: Use a wired internet connection, or try to work as close to the wireless router as you can.

Cause: This is a connection speed issue.

Solution: Close the Adobe Connect session and your browser.

Solution: Quit Adobe Connect and log back in to refresh the connection.

If you have any suggestions for other tips, please send them to Elizabeth Scheyder - Connect room appears to freeze These tips are provided to help solve the most common types of problems encountered in Adobe Connect