#RING ALARM PRO BASE STATION UPDATE#
#RING ALARM PRO BASE STATION MANUAL#

You can fix this issue by bringing the devices closer. As a result, the Base Station may disconnect from it and thus show offline in the app. If your router is positioned too far from the Base Station, the Wi-Fi signal strength may be weak. Bring Your Router Closer to the Base Station

If you’ve switched to another Wi-Fi band and your Base Station still shows offline in the app, continue to the next step. Switching bands automatically may cause some connectivity issues-whenever it changes to an unsupported/faulty band. More so, ensure your router doesn’t switch Wi-Fi bands automatically.

#RING ALARM PRO BASE STATION MANUAL#

Refer to your router’s user manual for guidelines if needed. You’ll need to log into your router’s admin page via a web browser to do this. And if your router is operating on the 2.4GHz band, change it to 5GHz to see if that helps. If so, switch it to 2.4GHz to see if it solves the problem. While the Ring Base Station works with both the 2.4GHz and 5GHz Wi-Fi bands, it may lose connection if your current Wi-Fi band is malfunctioning.Ĭheck your router to see if it’s operating on the 5GHz Wi-Fi network. If your Ring Base is connected to the internet via Wi-Fi, you’ll need to confirm whether your current Wi-Fi network band is functioning properly. So, check the Ethernet cable and make sure it’s plugged in properly. If the Ethernet cable is not properly inserted, there’s a good chance that the Base Station will lose connection to the internet and show offline in the app. If your Ring Base Station is connected to the internet via an Ethernet cable, you’ll need to check that the cable is firmly inserted. If it’s on but still shows offline in the app, continue to the next step. So, check and ensure that the Base Station is turned on.

Though the Ring Base Station comes with a backup battery (that powers the device for about 24 hours when power goes out), the battery won’t work if it is faulty or not charged. But the first step to take is to check that your Ring Base Station is connected to a working outlet and has received power. You may have to try several troubleshooting steps to get your Ring Alarm Base back online. Check that Your Base Station is Plugged into a Working Outlet Ring Alarm Base Station Offline: Try These Troubleshooting Steps 1.

#RING ALARM PRO BASE STATION UPDATE#

Check and Update Your Base Station Firmware

Ring Alarm Base Station Offline: Try These Troubleshooting Steps.

Ring alarm pro base station